B2B Customer Journey Mapping

Thanks for registering for the CXPA and Confirmit Webinar on Customer Journey Mapping for B2B companies.

We’ve had a lot of requests for the slides soI’ve provided them as a download

You can watch the recording from the CXPA website.

If you haven’t already done so, you can also download The Customer Journey Toolkit to help you kickstart your own Customer Journey Mapping initiative at your company.

I’d love to know, did this webinar answer your questions about Customer Journey Mapping?  Is there something more you would like to hear about?  Send me an email (jana@authenticInsight.com) and let me know.  I read every single message!

If you didn’t attend the webinar, you can watch this 3 minute video that explains why you should care about Customer Journey Maps in the first place.