Do you know what works well with your product and what doesn’t? Or are you crossing your fingers and hoping for the best? The best way to learn about how your customers are interacting with your product is to watch them.
Authentic Insight can help by conducting usability evaluations of your product. You might need quick, regular assessments during your agile development process so that you can design features as you go. Or perhaps you need an evaluation on a deployed product before investing in a redesign phase. Whatever your situation, Authentic Insight can help design the study, recruit participants, conduct the usability sessions and give you a report on what works well, what doesn’t, and why.