How's Business?

Every Monday, I take my kids Alex and Vivian to their Jiu Jitsu…

Stop making your employees sit on garbage cans

Many years ago, my husband Geoff worked with a Brazilian government…

Are you a Flat Earther?

Pop quiz time!What shape is the planet earth? a.   Round b. …

What does “user” mean?

"Users might want to customize their font" "If I was…

How Tearful Interviews can Lead to Happy Customers

“I was terrified. I thought she was going to die in front of…

Weed Your Customer Garden

A few weeks ago, my neighbor Sophie cornered me while I was taking…

Lessons From The Motherland

My parents shortly before escaping communist CzechoslovakiaMy…

Channel your inner toddler

When my son was a toddler, his favorite question was "Why?" …

Are You Playing the Telephone Game With Your Customers?

Every family has a collection of “favorite stories.”  You…

Ten Letters For The President

As an avid podcast listener, one of my favorites is 99 Percent…