The simple trick to delighting your customers

I don't mean to brag but I give awesome gifts.For example,…

Customers are Smarter Than You Think

I don't know why the hipsters accepted a nerd like me into their…

It's 3am. Do you know where your research data is?

I have a confession.Early in my career many years ago, I was…

How to win at the Olympics of Customer Experience

Ever wonder what the secret is to deadlifting 1,000lbs?  I do.It's…

Asking without listening doesn't help

Pop quiz!Which of these Edwards had scissors for hands?A)…

Are you putting lipstick on a demon?

Like most middle aged people, I firmly believe that the only…

A story is worth a thousand graphs

Joey was a happy and healthy eight year old boy with lots of…

Just answer the question!

When my son was between the ages of 4 and 6, he managed to turn…

I'm not asking you to lie but...

Bob had a great product idea.  Shoes made out of broken glass.He…

The Paradox of Big Data

My local gym plays the same radio station whenever I work out. …