Anecdotes are not data. Or are they?

I'm a sucker for small, offbeat museums.  I've been to an Accordion…

How to date your customers

I'll admit that it's been a long time since I've been on a date.…

Your customers are hypocrites

My kids have the annoying quality of calling out my hypocrisy…

How do you make your customers badass?

I don't care about your product.I mean, I'm sure it's lovely,…

Do these metrics make me look fat?

After I had my third kid I discovered that I was fat.Not in…

Social Media Prediction: Lessons from Billboard's Top 40 chart

What if you had a way to predict the future?It turns out that…

Talk Less, Listen More

"I use this amazing music software.  They know exactly what…

Voice of Customer programs are like car maintenance and housecleaning

Just in time for "spring cleaning", my real estate agent sent…

Do you suffer from L.E.S. (Loudest Engineer Syndrome)?

Tell me if this sounds familiar.You are sitting around a table…

Don't do research if you won't use it

Do you ever plan a vacation with no intention of going?Do…