how can we help?
within 24 hours (usually faster).
Reduce your customer support costs by making your product easier to use.
We help you hear voices in your head. The voice of your customers.
Your engineers will never be UX designers, but we can teach them the do’s and don’ts.
I feel like I was thirsty and I just had a glass of water!
Lee Rosen, Director of Engineering, Nuance Communications
Authentic Insight helped our team deeply understand who
we were serving and if our product truly did address the
customer needs that we said it did. Through a regular
cadence of communication to the team, we were able
to get access to the true Voice of our Customers.
Ben Matthews, Director of Design, Adobe
Authentic Insight's work has been essential for us to understand
the perception that customers have of our company. Their research
laid the groundwork for our new marketing and branding initiative.
Charles Dugue, CEO, 8.2 Consulting
Authentic Insight is a great asset to any customer oriented
software development organization. They were always the
true voice of the customer on our team and helped focus the product.
Hire them if you get the chance.
Jess Walker, Principal Product Manager, Adobe
Authentic Insight is awesome.
With minimal guidance, they were able to take the reins
and deliver an exceptional analysis of our clients' needs
to help us innovate.
Mark Hirsch, CEO at CreativeWorx
Authentic Insight's techniques are as creative as they
are effective and practical. They helped us in the early
stages of market research and quickly identified our
potential target market.
Sherif Koussa, CEO Securify Labs
Authentic Insight has a very pragmatic approach to
implementing actionable programs without a huge
investment. Immediately after a single meeting, we
were able to initiate a cross-functional departmental
approach to customer experience.
Mairi Miller, Senior Manager of Corporate Marketing,
Authentic Insight was exceptional in working with our team to
improve platform usability.
James Kincaid, CEO iMedMedia
I highly recommend Authentic Insight for customer
insight research. They have the ability to drill down to
the root issue of any problem and work well with
the team to develop these insights into actionable
Paul Koens,Leader Industrial Design and Product
Development at Avaya
The force is strong with this one.
Darth Vader, Warlord, Evil Empire
Authentic Insight quickly helped us cut through the clutter
and chaos of user requirement gathering. They have an
impressive set of skills and knowledge for gathering
and analyzing requirements.
Jody Schofield, Mobile R&D Lead at Thinking Phone Networks