Posts

Mark Templeton: Former CEO of Citrix

Mark Templeton retired from his role as CEO of Citrix on Back…

How Tearful Interviews can Lead to Happy Customers

“I was terrified. I thought she was going to die in front of…

Customers are Smarter Than You Think

I don't know why the hipsters accepted a nerd like me into their…

A story is worth a thousand graphs

Joey was a happy and healthy eight year old boy with lots of…

Anecdotes are not data. Or are they?

I'm a sucker for small, offbeat museums.  I've been to an Accordion…

How to date your customers

I'll admit that it's been a long time since I've been on a date.…

In search of "the right question"

I made a promise to myself years ago that I would never work…