Posts

The simple trick to delighting your customers

I don't mean to brag but I give awesome gifts.For example,…

Customers are Smarter Than You Think

I don't know why the hipsters accepted a nerd like me into their…

Are you putting lipstick on a demon?

Like most middle aged people, I firmly believe that the only…

A story is worth a thousand graphs

Joey was a happy and healthy eight year old boy with lots of…

Anecdotes are not data. Or are they?

I'm a sucker for small, offbeat museums.  I've been to an Accordion…

How to date your customers

I'll admit that it's been a long time since I've been on a date.…

Your customers are hypocrites

My kids have the annoying quality of calling out my hypocrisy…

How do you make your customers badass?

I don't care about your product.I mean, I'm sure it's lovely,…

Do these metrics make me look fat?

After I had my third kid I discovered that I was fat.Not in…

Talk Less, Listen More

"I use this amazing music software.  They know exactly what…